Terms & conditions

Regulatory status of our Services
Trading Services and the Appropriateness Assessment
3.1 The Trading Services is an execution-only service. This means that you will be responsible for all
investment decisions and actions with respect to the trades that you enter into. This includes, but is
not limited to, opening, closing, or not opening or closing, a transaction. The capacities that we trade
in on your behalf, including whether as principal or as agent, are set on in the Schedule(s) that apply
to the Services that you use.
3.2 You may be trading a complex product, for example CFDs or TRS, when you use our Trading Services.
Before you trade in a complex product, we are required to assess whether the product is appropriate
for you (the "Appropriateness Assessment"). We do this by obtaining from you information about
your investment knowledge and experience in trading such products, and assessing that information.
3.3 If we consider that the complex product is inappropriate for you, or if you do not provide us with the
required information to conduct the Appropriateness Assessment, we may not allow you to trade in
such instruments or we will provide you with a warning in relating to the trading of such instruments.
Copy Trading Services and the Suitability Assessment
3.4 The Copy Trading Services is a limited form of discretionary investment management. This means that,
before you can engage in a copy trade, we are required to assess whether our services are suitable for
you (the "Suitability Assessment"). This is done by obtaining from you information about your
investment knowledge and experience in copy trading, your investment objectives, including your risk
tolerance, and your financial situation, including whether you can financially bear losses consistent with
your investment objective.
3.5 If we consider that our Copy Trading Services are not suitable for you as a result of the Suitability
Assessment, in accordance with our obligations under Applicable Law and our internal policy and
procedures, or if you do not provide us with the required information to conduct the Suitability
Assessment, you will not be able to enter into copy trades on the Castro platform.
3.6 We may update your Suitability Assessment from time to time. If there has been a change to your
knowledge, experience, financial situation, or investment objectives, including your risk tolerance, you
should advise us, so that we can update your Suitability Assessment.
Information provided by you
3.7 You agree and acknowledge that the Appropriateness Assessment and/or the Suitability Assessment
are performed on the basis of information and documents provided by you, and we may rely upon the
information and documents provided by you and we are not responsible for any damages or losses
which may arise from any inaccuracies. In addition, you agree to immediately notify us of any changes
to the information and documents which you have provided, and to provide use with up to date,
accurate and complete information to enable us to conduct each Appropriateness Assessment, and/or
Suitability Assessment, at our reasonable request.
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4. Limitations to our Services
4.1 We do not provide personalised investment recommendations or investment or tax related advice. Any
explanation or information which we give to you as part of a trade, or a copy trade, or about the
performance of the trade or copy trade is not intended to be, and should not be considered as advice.
4.2 The Castro trading platform is not an exchange or a market. This means that:
(a) you can only enter into trades and investments with us on the platform, and not third parties;
(b) all trades opened on our platform must be closed on our platform;
(c) all products which you purchase on our platform can only be sold on our platform, and not a
third party platform;
(d) you will generally not be able to transfer products into your Castro account, out of your Castro
account or to a third party at any time. However, we reserve the right to permit and support
this functionality at our discretion, including, for example, the ability for you to transfer certain
products between your Castro account and electronic wallets operate by an Castro Europe affiliate;
and
(e) our prices will be different from the prices provided by other brokers, the market price, as well
as the current prices on any exchanges or trading platforms.
4.3 Therefore, you expressly consent to us executing orders outside of a regulated market, multilateral
trading facility, or organised trading facility, in the manner described in these Terms and Conditions,
the relevant Schedule, and the Best Execution and Order Handling Policy.
4.4 We may not provide all of our Services to customers domiciled in certain countries due to restrictions
under Applicable Law, or restrictions under our internal policies (these are known as "restricted
countries"). If you are a resident of a restricted country, you may be able to access some of our
Services, but not all of our Services. We may change the list of restricted countries, as well as the
Services that are available in a restricted country, from time to time. For further information, please
speak to us, our contact details are available in clause 10 –
"Communicating with you".
4.5 We will not accept applications for Castro accounts from residents domiciled in Canada, or residents or
citizens of the United States of America, as well as other countries as required by Applicable Law, or
required by our internal policies from time to time (these are known as "blocked countries"). We may
change the list of blocked countries from time to time. For further information, please speak to us. Our
contact details are available in clause 10 –
"Communicating with you".
4.6 Our Services may not be available in a blocked country. If you are travelling to a blocked country, you
may not have access to your Castro account or any of our Services. This restriction applies even if you
do not normally reside in the blocked country. We are not liable for any loss which results from your
inability to access the Castro platform because you are in a blocked country, or if caused by
circumstances outside of our control.
5. The key risks of using our Services
5.1 The risk of using our Services, is that you could lose all your money which you have deposited into your
Castro account. Therefore, you should not trade or invest money that you cannot afford to lose. It is
important that you fully understand the risks involved before deciding to trade with us in light of your
financial resources, level of experience, and risk appetite. If required, you should seek advice from an
independent financial advisor.
5.1 The actual returns and losses experienced by you will vary depending on many factors, including, but
not limited to, market behaviour, market movement, and your trade size.
5.2 The value of your investments may go up or down.
5.3 Past performance is not a guide to future performance.
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5.4 Your Castro account and our Services are provided in US Dollars. This means that transactions with
Castro will carry an inherent foreign exchange risk, unless all the money that you put into and take out
of your Castro account is in US Dollars.
5.5 More information on the risks associated with using each of the Services is set out in each Schedule,
the General Risk Disclosure, and on our website.
Digital trading platform
5.6 When you trade on a digital platform, such as the Castro platform, there is a risk that you will lose
money as a result of:
(a) the failure of your computer/mobile/digital device (including its battery);
(b) a weak internet connection, or a weak mobile connection, which means you may not be able to
connect to the Castro trading platform, or if you are able to connect there may be a delay;
(c) hacking or the use of malicious software that allows a third party to gain access to your
information and/or assets;
(d) your device being incompatible with the Castro trading platform or system specifications,
including due to incorrect settings or system specifications;
(e) the failure or malfunction of Castro's or your hardware or software; and/or
(f) your non-adherence with the Castro Security Guidance, available on our website at
https://www.Castro.com/customer-service/Castro-security-guidelines/.
5.7 Some of the features available on the Castro trading platform may not be available if you are accessing
the platform on a mobile device.
You must monitor your trades
5.8 If you believe you have an order or trade that is not showing on the Castro trading platform, or have
any other issue or problem with any order or trade, you should contact us immediately.
6. Best execution
6.1 We are required to take sufficient steps to achieve the best possible result for you, on a consistent
basis, when providing our Services. Our Best Execution and Order Handling Policy sets out the
procedures that we follow as well as the relevant market factors that we take into account as part of
our best execution obligation. This policy, which may be amended from time to time, forms part of our
Agreement with you and is available on our website.
6.2 We understand that the best execution result is one that produces the best possible financial result for
you, and that the "best possible financial result" is the best possible result in combination across all
your trades. This means that some trades, taken individually, may be less favourable. Where we
reasonably believe that it is in the overall best interest of all our clients, we may combine your order
with our own orders or those of other clients, or we may split your orders. Best interests are not solely
determined by price, and we also consider other factors, such as the speed of the trade and the
likelihood of the trade being successful, to be important. Aggregation or splitting of orders may result
in you obtaining, on some occasions, more favourable terms or price, and, on other occasions, less
favourable terms or price than if your order had been executed separately.
6.3 We monitor the effectiveness of our Best Execution and Order Handling Policy on a regular basis to
ensure that we consistently achieve the best results for you.